Customer Service Representative – Bilingual English/Mandarin

Customer Service Representative 

Temp to Hire 

New Hyde Park, NY 

M-F 

 FlexStaff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients.  

Responsibilities: 

• Answer inbound and make outbound calls promptly and courteously. 

• Provide accurate, scripted information to callers. 

• Use active listening skills and demonstrate empathy. 

• De-escalate upset callers. 

• Utilize software, databases, and scripts effectively. 

• Meet performance and quality metrics. 

• Participate in training and implement new information. 

• Adhere to company policies. 

Requirements: 

• Must be fluent in English and Mandarin 

• Excellent communication skills and commitment to script adherence. 

• Active listening and strong verbal/written communication. 

• Understanding of class action lawsuits and settlements. 

• Ability to apply training and use scripted information. 

• Strong time management and decision-making skills. 

• Proficiency with computers, CRM software, databases, and typing. 

• Adaptability and ability to handle ambiguity and change. 

Additional Salary Detail 

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).